At the end of the conversation the site offered to send me a transcript of the chat to my email box for my records, which is a nice service.
I highly recommend you give this service a shot if you'd like to have a candid conversation about ball technology. It's like having a product specialst at your beck and call.
Keep'em in the short stuff.
P.S. Do NOT Google "Ball" and "Chat". There's really no telling what kind of a site you'll land on.